FAQ: London Stadium's 2017 Concert Series

Our month of concerts is just around the corner. Iconic performers from across the world will take to the stage at London Stadium throughout June. 

Joining us for one of the events? Here’s some information to better plan your trip to London Stadium:

 

How do I book tickets for concerts at London Stadium?

Remaining tickets for Guns N’ Roses (Gold Circle) and Robbie Williams, are available online at this address...

 

I have bought tickets for one of London Stadium’s 2017 concerts. When will I receive them?

Tickets for this event are due to be dispatched in advance of each concert, and will arrive no later than ten days before the event.

 

What are the start and end times for concerts at London Stadium?

For Depeche Mode and Robbie Williams, we can confirm that stadium island opens at 3pm and the gates to the stadium are due to open at 5pm. Supporting artists are due on stage from 7pm with the main act following. The curfew is at 10.30pm. 

For Guns and Roses, we can confirm that stadium island opens at 3pm and the gates to the stadium are due to open at 5pm. Supporting artists are due on stage from 5:45pm with the main act following. The curfew is at 10.30pm.

Please note that the performance times are subject to change.  Please check back to our website nearer the time for precise details.  

We would also recommend all guests plan their journey home in advance, to best avoid delays in returning to public transport stations outside London Stadium

 

I have bought an ambulant seat and was told I would be refunded the ticket for the carer, when will I receive this?

All easy access come with a free carer seat. After the purchase, one of the ticketing team will contact you to discuss requirements and will require you to provide evidence of need for a carer.  Please contact the team at ticketing@london-stadium.com to discuss this.

 

How do I book blue badge parking?

Remaining spaces for Blue Badge Parking are available online at this address...

 

The blue badge parking is now full, where can I park?

The nearest parking facility to London Stadium is situated at Westfield. Click here for more information...

Alternatively, there will be a shuttle bus in operation from Stratford station to the stadium. The free shuttle bus service will run at regular intervals between 3pm and 12am, from platform 13 at Stratford station to bridge 3 at the stadium.  There will be volunteers on hand to assist everyone in their journey, and there is no need to book this in advance.

Can my child attend the concert?  

• Under 16s must be accompanied by an adult aged 18+ (on field of play only).
• All children over the age of 2 must have a valid ticket
• Babies on laps do not need tickets
• We advise for concerts that guests five and under do not attend due to safety concerns
• For Robbie Williams’ concert, the standing area is restricted to concertgoers aged 16+ 

 

What does the unreserved pitch seating mean?

Holders of a ticket in the lower tier will have access to the pitch and unreserved seating, with a free flow between the two areas.

 

I have a specific point to raise regarding noise from this summer's concert series. Is there someone I can speak to?

Yes, we have a dedicated noiseline for our summer concerts. Simply call 0800 0722 110 and we'll look into your query.

 

Are there any wheelchair hire facilities?

There is no wheelchair hire at the stadium. Queen Elizabeth Olympic Park operates a service at the information centre, opposite the London Aquatics Centre, but it is worth noting that the opening times are shorter than the timings of the concert. For more information visit the QEOP website here.

 

Can I bring a wheelchair with me?

Yes. (see below)

 

Can I make my own way to the stadium in a wheelchair and then put it somewhere safe for the duration of the event.

Is that a service that the stadium will offer?

Yes, there will be a buggy and wheelchair store on the concourse. Our friendly stewarding team will be on hand on the day with locations. Please note that any items left are at the owners risk.

 

Can I bring medication with me?

Yes, all medication should be marked as such and you should only bring with you what is needed for the time period of the event.

 

I’ve bought tickets directly from London-Stadium.com and need to change the delivery address.

Please send details of your new address to the ticketing team at ticketing@london-stadium.com

 

How do I get to the stadium?

Please see details on the 'getting here section' of our website here...

 

Can I bring food and drink with me?

Yes, you can bring small quantities of food and drink for personal consumption. No glass or alcohol is permitted.

London Stadium has a wide range of catering outlets throughout Stadium Island and on the inner concourses of the Stadium for all events. Click here for more information.

 

Can I bring a bag?

We would like to discourage guests from bringing bags unless absolutely necessary, given the increased security measures for our concerts. Suitcases or large bags are not permitted.  There are no left luggage facilities.  Bags will be subject to search procedures.

 

Can I bring a camping chair/chair in a bag/chair?

No camping chairs are permitting as the standing tickets allow access to the lower tier unreserved seating.

 

Where can I get further information from?

If you’re joining us for one of our summer concerts and would like more information, sign up to receive our email communications by following this link...

If you have a specific query and would like to discuss it with us directly, please call our friendly reception team directly on 0208 522 6001, between 9 & 5 Monday - Friday.