ACCESSIBILITY
As one of the major venues on Queen Elizabeth Olympic Park, London Stadium shares with the Park the philosophy of being a venue for all.
We take pride in providing a dedicated service to all our guests, football supporters and concert-goers. This includes a wide range of features, facilities and services to support our disabled customers.
The information below covers:
- Getting to and from London Stadium
- London Stadium's Venue Accessibility Information
The ticketing policy for concerts is dictated by the promoter, and the promoters may differ for each event. Please visit our Events page for further information on event tickets.
If you have any specific questions, or queries, please contact a member of the London Stadium accessibility team:
- Via email: customerservice@londonstadium185.com
- Via phone: 0208 522 6001
GETTING TO LONDON STADIUM
Tube and Train + Shuttle Bus Service
For supporters visiting London Stadium via the following services - the Jubilee & Central Lines, DLR and London Overground to Stratford and Stratford International stations, the following accessible features are available:
- Low-level ticket machines and a dedicated gate to the right of the ticket barriers for wheelchair access
- An induction Loop
- Step-free access to all platforms with lifts
- Step-free bus stops
- Accessible toilets
- Assistance dogs welcome
London Stadium is also served by TFL Rail, National Rail services to Stratford Station, and high speed trains through Stratford International.
For more information regarding accessible public transport in London, find out more here.
Dedicated shuttle buses are available to transport supports between Stratford Station to London Stadium.
These services, for disabled, elderly or pregnant supporters will operate between the collection point at the end of Platform 13 at Stratford Station and London Stadium, from two hours before kick off, and post-match from the full time whistle until demand subsides.
For our summer concerts, please note that the shuttle bus service is in operation, and run from platform 13 from Stratford Underground Station, direct to Bridge Three at which point venue volunteers will be on hand to meet and greet guests, and aid with their wayfinding at London Stadium.
All of Transport For London’s main bus routes are wheelchair accessible. The bus stops closest to London Stadium are located on Carpenters Road and Wick Lane.
For further information, visit the TFL website here.
During the football season, West Ham United will allocate 49 spaces to blue badge holders for each home match at London Stadium. to apply for a space, simply email accessibility@westhamunited.co.uk.
The designated blue badge car park, known as Car Park 1A, is located in the south west corner of the stadium, and will be attended by one of our friendly stewarding team. Six spaces will be allocated to blue badge holders from the visiting team at every match.
If you'd like to secure blue badge parking for our weekend of Major League Baseball in June, passes are issued on a first come first served basis. Ticket holders wishing to apply should contact BlueBadgeParking@csm.com. Please include all relevant info on the email: name, address and phone number of the applicant plus the booking reference for the accessible ticket(s) purchased.
Street parking is available for blue badge holders either in dedicated blue badge bays, or a vacant residents’ bay. For more information regarding street parking in this area, visit the Newham Borough Council website here.
Please remember to clearly display both your blue badge and clock.
Supporters visiting London Stadium can take advantage of accessible drop-off areas at Westfield Stratford, located at the entrance of each car park.
For supporters wishing to travel to London Stadium via taxi, black cabs are available from the taxi rank on Montfichet Road, outside the Northern Ticket Hall at Stratford station. For the return journey, black cabs can be found at a temporary rank situated on Pool street.
Please note that surrounding roads may be subject to closures on event days. We would advise all supporters to plan their journey to and from London Stadium in advance.
VENUE INFORMATION
Supporters holding tickets for accessible seating can use any entrance to enter London Stadium.
All turnstile blocks have disabled access doors, and the main concourses are level and step free, with accessible lifts spread across all levels.
Accessible seating
Accessible seating is available on each level at London Stadium, including: aisle seats, seats with few or no steps nearby, seating which have nothing directly in front of them, and those closest to toilet facilities.
Numerous rest areas and benches are located across Stadium Island and Queen Elizabeth Olympic Park.
Members of staff from West Ham United’s accessibility teams will be on hand and proactive at London Stadium, as well as providing support on key routes in and out of the venue.
Kindly note that if you have your own wheelchair, it will be left in designated areas at the owner’s risk.
Access to box office
Five windows at the West Ham United ticket office are at accessible height for wheelchair users, and use induction loops to support visitors using hearing aids.
Assistance dogs
Assistance dogs are welcome into London Stadium, and can stay in wheelchair bays. Kindly note that any assistance dogs must remain with their owner at all times.
Catering kiosks
All concourse catering units in close proximity to wheelchair-accessible seating areas have been designed to accommodate wheelchair users.
For more information regarding London Stadium’s catering offerings, find out more here.
Toilets / Changing Rooms
All of London Stadium’s accessible toilets are unisex, and available on all levels close to wheelchair bays. These facilities are larger than standard wheelchair-accessible toilets, and include a height-adjustable changing bencher hoist and room for up to two PAs.
London Stadium has three changing places facilities, two situated on podium level, and one on the Stadium's upper tier.
Fully accessible toilets & changing rooms are also available across London Stadium.
For more information, or for access, simply speak to one of our friendly stewarding team within the venue.
DISABLED SERVICE
London Stadium has several dedicated doors for disabled access, preventing unnecessary wait for supporters.
If you are unable to queue, simply speak to a member of staff at the stadium entrance, who will arrange priority entry once London Stadium opens.
Some events involve pyrotechnics, flashing lights and other special events. For more information regarding the specifics ahead of each event, contact our customer services team via customerservice@londonstadium185.com
